Training

AT EMLI, we provide the following training tailored based on our customers’ needs:

EMOTIONAL & BEHAVIORAL INTELLIGENCE: In this class, you will learn how your behavior affects your productivity and your success.  When it comes to happiness and success in life, emotional intelligence (EQ) matters just as much as an intellectual ability (IQ).  EQ helps you build stronger relationships, succeed at work, and achieve your career and personal goals.  In this class, you will learn more about why EQ is so important and how you can boost your own EQ by mastering key skills.

CROSS-CULTURAL:  Cross-cultural differences can and do impede upon communication and interpersonal relationships. In the business world, this occurs daily, where people from different cultures interact and are expected to perform and make decisions. The cross-cultural training aims to develop awareness between people where a common cultural framework does not exist in order to promote clear lines of communication and better relationships.

Cross-cultural training has many benefits to be gained by both participants and businesses; people learn about themselves, encourage confidence, break-down barriers, build trust, motivate, open horizon, develop interpersonal and listening skills, and career development.

CUSTOMER SERVICE:  Customer service consists of a collective set of policies that govern every way you and your employees interact with your customers.

It encompasses everything from how you greet customers, handle service complaints, and back up your product or service. At its core, quality customer service is about making sure your customers feel they are valued, treated fairly, and appreciated by your business.  It’s relatively simple to implement a customer service improvement plan that keeps your business on top.